Return, Exchange, and Refund Policy

Return, Exchange, and Refund Policy

  1. To request a return/refund or replacement please write to care@wildlypure.co within 7 days of receiving your order, please include pictures of the damaged/tampered side of the product or package along with the invoice, inner and outer packaging, and your order number. Our customer service will respond within 3 to 4 working days after receiving the mail.
  2. The processing of your request will take approximately 10 to 15 days from the day your package is returned. Our customer service department may contact you to determine if the product is damaged or defective prior to issuing a refund or replacement.
  3. Any of the following cases will qualify you for a full refund or exchange without incurring any additional fees:
    - Parts of the package are missing.
    - Broken or damaged bottles/packs.
    - Incorrectly delivered product.
    Note. The product should be kept safe, saleable, and undamaged in its original packaging if you received the wrong product. Keep the invoice and the original outer and inner packing with you for successful pick-up and return.
    - Delivery of an expired product.

  4. Returns will not be accepted at our warehouse if:
    - The product or its packaging is damaged.
    - It is without an invoice.
    - It is with tampered batch number and price
  5. Products once delivered, will not be applicable for a refund if it falls under any of the scenarios stated below:
    - Failure to provide adequate information about the case.
    - Failure to provide snapshots of the Invoice, packet, and box (if any).
  6. Unless otherwise specified, the Exchange/Return Policy does not apply to damages caused by neglect, improper usage, or incorrect application. Orders for Festive Gift boxes are not eligible for exchanges or refunds. No exchanges are allowed due to allergic reactions.
  7. A refund/replacement may be issued after we determine the damage or defect in the product.
  8. We will refund in the form of a bank transfer. No cash refunds will be made. For the online refund process to be initiated, our team usually needs at least 5 to 7 business days after the refund initiation.
  9. The amount will be credited to your account used for payment in the case of prepaid orders. In most cases, it will take 7-10 business days for the amount to appear in your account.